Citizens Financial Group and Cognizant have marked the one-year anniversary of their Global Capability Center (GCC) in Hyderabad, achieving a milestone of 1,000 hires.
Launched in 2025, the Hyderabad GCC has rapidly expanded into a strategic innovation hub focused on AI, data, cloud modernization, cybersecurity, and digital engineering initiatives.
GCC Supports Enterprise Technology Transformation
According to the article, the GCC plays a key role in advancing Citizens’ enterprise transformation priorities across:
- cloud modernization
- AI platforms
- cybersecurity
- digital product engineering
The center operates through an integrated global delivery model where teams in India collaborate closely with teams in the United States.
Focus on AI, Data, and Digital Engineering
The Hyderabad GCC contributes to:
- AI-powered personalization and client management solutions
- modern data platforms for real-time insights and decision-making
- scalable engineering practices aimed at improving delivery speed and quality
The article states that the next phase of expansion will focus on advanced AI, data, and digital engineering capabilities.
Leadership Perspective on GCC Expansion
Michael Ruttledge, Chief Information Officer and Head of Enterprise Technology & Security at Citizens Financial Group, stated that reaching the 1,000-hire milestone within one year reflects both the company’s strategy and the strength of the Hyderabad talent ecosystem.
He added that the GCC serves as a core part of Citizens’ global engineering operations, helping build AI-driven solutions, modernize technology platforms, and support the future of banking.
Cognizant Highlights Next-Generation GCC Model
Nageswar Cherukupalli, Head of Banking & Capital Markets & Insurance at Cognizant, described the Citizens GCC as a next-generation capability center where AI, engineering excellence, and business integration work together to drive enterprise transformation at scale.
According to him, the partnership is focused on delivering innovation, speed, and long-term value for the organization.
Sailaja Josyula, SVP and Global Head – GCC Service Line at Cognizant, added that the Hyderabad GCC has quickly evolved into a strategic hub supporting cloud modernization, AI, cybersecurity, and digital engineering priorities.
Continued Hiring and Talent Development Plans
The article states that Citizens plans to continue hiring across:
- AI
- cloud engineering
- data engineering
- digital engineering
over the next two years as part of the next phase of expansion in Hyderabad.
Supporting Future Technology Talent in Telangana
As part of its long-term talent development strategy, Citizens is also supporting the Mahatma Jyotiba Phule Residential Degree College for Women in Telangana.
The initiative focuses on digital infrastructure, AI training, and career readiness programs designed to support more than 700 female students from underserved communities pursuing careers in technology.
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