India’s mid-sized Global Capability Centres (GCCs) are setting a new benchmark for growth and agility. While large GCCs continue to scale, the spotlight in 2024 is clearly on mid-market GCCs, which have emerged as the engines of innovation, strategic talent acquisition, and transformation-led growth.
According to data sourced by ET from Quess Corp, mid-sized GCCs (with 500–2,000 employees) recorded a 10–12% increase in hiring during the first half of 2024—more than double the 4–6% growth seen in larger GCCs (with over 2,000 employees).
According to data sourced by ET from Quess Corp, mid-sized GCCs (with 500–2,000 employees) recorded a 10–12% increase in hiring during the first half of 2024—more than double the 4–6% growth seen in larger GCCs (with over 2,000 employees).
Key Hiring Trends in India’s GCC Landscape
- Mid-size GCCs Hiring Growth (H1 2024): 10–12%
- Large GCCs Hiring Growth (H1 2024): 4–6%
- Headcount Growth (2019–2024):
- Mid-size GCCs: +46% (from 150,000 to 220,000)
- Large GCCs: +34% (from 1.25M to 1.68M)
What’s Driving Mid-Market GCC Momentum?
Mid-sized capability centres are hiring differently. Instead of bulk hiring, these organizations focus on high-skill, high-impact roles, especially in AI, data science, and engineering . They offer:
- Mid-size GCCs: +46% (from 150,000 to 220,000)
- Large GCCs: +34% (from 1.25M to 1.68M)
“These centres are focused on long-term stability, process maturity, and cost efficiency,” said Kapil Joshi, CEO – IT Staffing, Quess Corp.
Capability-Led Hiring in the Age of AI
The push for AI-driven transformation is prompting mid-sized GCCs to evolve into transformation hubs with:
- Deep product ownership and ER&D mandates
- High maturity in digital process transformation
- A central role in global engineering and innovation strategies
Experts note that while large GCCs bring scale and continuity, it’s the mid-sized GCCs that are pioneering new capabilities and reshaping global operations.
India: The Preferred Destination for Mid-Market GCCs
- 45+ new mid-sized GCCs have been established in India over the past 2 years
- They account for 35% of total GCCs in India, and 30% of recent additions
- By 2026, 120+ new mid-market GCCs are expected to launch in India, adding ~40,000 new jobs
The Nasscom-Zinnov April 2024 report highlights this segment’s potential to attract 23–27% of the 130,000–150,000 global mid-market companies actively pursuing AI-led transformation.
Conclusion
As India strengthens its position as the global hub for digital and R&D innovation, mid-sized GCCs are poised to play a transformative role. With their agile structures, niche capabilities, and forward-thinking talent strategies, they are quickly becoming strategic enablers for their parent organizations.
Whether it’s product innovation, AI-first operations, or end-to-end digital transformation, mid-sized GCCs are no longer followers—they’re now the architects of next-gen enterprise capability.
Whether it’s product innovation, AI-first operations, or end-to-end digital transformation, mid-sized GCCs are no longer followers—they’re now the architects of next-gen enterprise capability.
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