Cognizant has been recognized as a Leader in the 2025 ISG Provider Lens™ Global Capability Center (GCC) Services Report, reinforcing its position as a trusted partner for enterprises building and optimizing global capability centers.
The report, published by global research and advisory firm Information Services Group (ISG), evaluates top providers enabling organizations to establish and scale GCCs effectively. Cognizant’s inclusion in the leadership quadrant highlights its strategic vision, innovative delivery models, and industry-specific expertise across both GCC design/setup and optimization/enhancement services.
The report, published by global research and advisory firm Information Services Group (ISG), evaluates top providers enabling organizations to establish and scale GCCs effectively. Cognizant’s inclusion in the leadership quadrant highlights its strategic vision, innovative delivery models, and industry-specific expertise across both GCC design/setup and optimization/enhancement services.
Strength in Setup and Strategic Design
Cognizant earned top recognition in the GCC Design and Setup category for its ability to provide scalable, modular, and rapidly deployable solutions. According to ISG, Cognizant excels at:
- Market and operational model analysis
- Business case development
- Managing compliance and risk
- Industry-aligned customization for verticals such as life sciences, BFSI, retail, and manufacturing
“Cognizant’s GCC setup approach combines modular microservices, strategic partnerships and flexible BOT models, enabling enterprises to build scalable, future-ready capability centers with speed and efficiency,” said Gaurang Pagdi , Lead Analyst at ISG.
Driving GCC Maturity with AI and Innovation
In the Optimization and Enhancement quadrant, Cognizant was lauded for helping organizations move beyond transactional delivery to embrace AI-driven maturity and digital transformation.
The report cites Cognizant’s proprietary Neuro® AI platform and its network of strategic technology partnerships as key to delivering advanced analytics, automation, and workflow enhancements for both new and existing GCCs.
“Cognizant drives GCC maturity through AI-led automation, domain expertise and proactive optimization, ensuring long-term scalability, innovation and digital transformation,” Pagdi added.
The report cites Cognizant’s proprietary Neuro® AI platform and its network of strategic technology partnerships as key to delivering advanced analytics, automation, and workflow enhancements for both new and existing GCCs.
“Cognizant drives GCC maturity through AI-led automation, domain expertise and proactive optimization, ensuring long-term scalability, innovation and digital transformation,” Pagdi added.
Empowering the Future of GCCs
Cognizant’s recognition comes at a time when global organizations are increasingly relying on their GCCs for high-value capabilities such as engineering, product development, and AI adoption. With its forward-looking GCC strategies and tech-driven execution models, Cognizant is helping clients unlock sustainable growth and operational excellence
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