Bengaluru’s Global Capability Centers (GCCs) have evolved far beyond their traditional roles as offshore support hubs. Today, they are spearheading some of the most impactful AI innovations in the world. As highlighted in The Innovation Chronicle, a report by the Department of Electronics, IT, Biotechnology and Science & Technology, Government of Karnataka, the city’s GCCs are reshaping industries like banking, healthcare, education, automotive, and retail through enterprise-grade AI solutions
With over 400 GCCs in Karnataka and 25% of India’s digital talent located in the state, Bengaluru is rapidly becoming the nerve center for AI-led digital transformation. The state government’s ambitious GCC policy further aims to attract 500 new centers and generate $50 billion in economic output by 2029
Here are five standout AI innovations from Bengaluru-based GCCs that are pushing boundaries:
1. SAP Labs India: Joule — The AI Copilot for Enterprise Workflows
SAP Labs India, headquartered in Bengaluru, has launched Joule, a generative AI copilot integrated into SAP’s cloud suite. This tool leverages natural language prompts to simplify user interactions, automate complex tasks, and deliver real-time business insights. Developed entirely at the Bengaluru center, Joule is now globally embedded across SAP products, enabling measurable gains in productivity and decision-making speed
2. Microsoft India R&D: Empowering Public Services through AI
Microsoft’s research center in Bengaluru has focused its AI efforts on public sector transformation. In partnership with the Karnataka government, Microsoft launched a digital assistant for teachers to help design personalized, efficient lesson plans. Additionally, the center developed multilingual healthcare chatbots—supporting both text and voice—that aim to bridge the accessibility gap in rural areas, making health services more inclusive and responsive.
3. Mercedes-Benz R&D India: GenAI for Smart Manufacturing and Cars
At its largest R&D facility outside Germany, Mercedes-Benz is integrating generative AI into its automotive innovation pipeline. One flagship initiative uses AI to predict vehicle paint requirements based on local environmental conditions—minimizing waste and reducing energy consumption. Another project involves building AI-powered virtual assistants for cars, designed to detect emotional cues and respond empathetically, elevating the in-car experience for users
4. JPMorgan Chase India: Redefining Financial Operations with AI
JPMorgan Chase’s Bengaluru team is playing a key role in deploying AI across the bank’s operations. The India center is leading efforts to integrate a proprietary large language model (LLM) with internal financial datasets, driving improvements in asset servicing, risk management, and private banking decisions. With over $17 billion annually invested in tech and more than 2,000 AI specialists—many based in Bengaluru—the company is accelerating its AI-first vision globally
5. Walmart Global Tech India: Transforming Retail through AI
Walmart’s technology arm in Bengaluru is applying AI at scale to streamline retail operations. Key innovations include ML-based inventory forecasting, real-time product substitution systems, and recommendation engines that personalize user experiences. The center has also rolled out conversational AI tools for customer service—enhancing response times, satisfaction rates, and operational efficiency across Walmart’s global footprint
Conclusion: Bengaluru’s GCCs Are Driving the Future of Enterprise AI
The Government of Karnataka’s report underscores a larger trend—Bengaluru’s GCCs are no longer peripheral back-offices but are at the heart of AI-driven enterprise strategy. These five examples are just a glimpse into a much broader wave of innovation that’s positioning Bengaluru as a global AI capital. With targeted government policies, world-class talent, and enterprise investment, the city is poised to shape the next decade of technological advancement
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