CGI has been recognized as a Leader in the Design and Setup quadrant and a Rising Star in the Optimization and Enhancement quadrant in the ISG Provider Lens® Global Capability Center Services 2026 report.
The report was published by Information Services Group, which evaluates service providers supporting enterprises across the GCC lifecycle, including strategy, setup, optimization, and transformation.
Recognition Highlights End-to-End GCC Capabilities
According to the report, CGI was recognized for its ability to help enterprises build scalable, AI-powered, and value-driven Global Capability Centers.
The recognition reflects the company’s expertise in delivering large-scale GCC programs through structured governance frameworks, flexible engagement models, and end-to-end delivery capabilities.
Focus on Scalable and AI-Powered GCCs
The article states that CGI supports organizations in moving beyond traditional execution models by developing innovation-focused GCC environments aligned with business priorities.
The company’s GCC approach includes:
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- Strategy and governance support
- Technology enablement
- Build-operate-transfer models
- Joint venture engagement structures
- Outcome-based delivery frameworks
Leadership Perspective on GCC Transformation
Gopal Chhetri, Senior Vice-President and GCC Business Leader, Asia Pacific Global Delivery Centers of Excellence at CGI, stated that the recognition reflects the company’s ability to help enterprises establish AI-powered and value-driven innovation hubs.
According to him, CGI’s expertise across strategy, governance, and technology enablement helps organizations align GCCs more closely with enterprise priorities and measurable business outcomes.
ISG Highlights CGI’s Structured GCC Approach
Gaurang Pagdi, Lead Analyst at ISG Provider Lens®, noted that CGI’s strength in the GCC market comes from its structured approach, deep client relationships, and proximity-led engagement model.
He stated that these capabilities help enterprises establish, evolve, and scale GCC operations with long-term delivery stability and strong domain expertise.
Growing Focus on GCC Optimization and Innovation
The report also recognized CGI as a Rising Star in the Optimization and Enhancement quadrant for its growing role in helping enterprises transform GCCs into strategic innovation hubs.
According to the article, CGI supports this transition through AI-powered platforms, industry-specific solutions, and digital transformation capabilities.
GCCs Shifting from Cost Centers to Value Creation Hubs
The article highlights an industry-wide shift where enterprises are increasingly focusing on value creation and innovation through GCCs rather than traditional cost arbitrage models.
CGI stated that it continues to support organizations in building outcome-driven GCC ecosystems that accelerate transformation and enterprise-wide operational value.
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