Infosys (NSE, BSE, NYSE: INFY), a global leader in digital services and consulting, has announced a collaboration with Citizens Financial Group (NYSE: CFG) to establish an AI-first Innovation Hub in Bengaluru, India. This centre will act as a Global Capability Centre (GCC), supporting Citizens’ AI-driven transformation across banking operations, product development, and customer experience.
The initiative leverages Infosys Topaz Fabric™, a multi-layer AI services platform that integrates infrastructure, data, applications, and workflows into a cohesive, agent-ready ecosystem. Through this platform, Infosys will help Citizens accelerate the development of scalable AI capabilities to simplify and speed up delivery of digital banking products and services.
Strategic Significance for GCCs
The Bengaluru hub exemplifies the evolution of GCCs from traditional support centres to high-value innovation and technology delivery centres. By centralizing AI, cloud, and cybersecurity expertise in India, the hub enables Citizens to adopt an AI-first operating model while strengthening India’s position as a preferred destination for multinational capability centres.
Leadership Perspectives
Michael Ruttledge, Chief Information Officer, Citizens Financial Group, highlighted, “Our AI-first Innovation Hub reflects Citizens’ long-term commitment to building modern, secure, and intelligent banking capabilities. Partnering with Infosys helps transform how we serve customers by integrating advanced AI at the core of our operations.”
Dennis Gada, EVP and Global Head of Banking and Financial Services, Infosys, added, “This collaboration enables Citizens to adopt an AI-first operating model and become future-ready. Leveraging Infosys’ expertise and Topaz Fabric, we are excited to support innovation and redefine the future of banking.”
Impact on India’s GCC Ecosystem
The launch of this hub reinforces Bengaluru’s reputation as a leading GCC destination, attracting global financial institutions seeking innovation, AI, and technology expertise. The centre will support high-value mandates in banking technology, AI, and digital services, reflecting the growing trend of capability-driven GCC growth in India.
Visit Our News section and follow us on LinkedIn and Twitter
Read more full news: Here
