India’s retail Global Capability Centers (GCCs) are becoming strategic hubs for global brands—driving digital modernization, AI adoption, and real-time retail decision-making.
Why Retail GCCs Matter
- Power digital-first store operations
- Enable real-time insights and enterprise analytics
- Strengthen collaboration across global retail teams
- Shift from support functions to innovation engines
Key Leaders Driving the Change
Anand Tripathi – Hy-Vee GCC, Bengaluru
Leads a 180+ team delivering digital modernization across commerce, supply chain, and operations. Built an AI-powered insights platform improving productivity and delivery velocity.
Andrea Zimmerman – Target in India
Heads a 5,500+ team across tech, data, marketing, supply chain, and merchandising, strengthening Target’s global retail capabilities.
Ankur Mittal – Lowe’s India
Drives digital innovation and omnichannel transformation. Member of NASSCOM GCC Council; recognized among India’s Top 25 GCC leaders.
Arpana Chopra – Falabella
Technology leader driving AI-led engineering and commerce-tech transformation.
Balu Chaturvedula – Walmart Global Tech India
Leads scalable systems and operations supporting Walmart’s supply chain and enterprise tech.
Malahar Pinnelli – 7-Eleven Global Solution Centre
Builds and scales the India GCC across digital transformation, operations, and global delivery.
Praveen M. – lululemon India Tech Hub
Established lululemon’s India GCC; leads product tech, data, and merchandise planning.
Rohit Kaila – Wayfair India
Heads technology and site leadership, leveraging strong product-engineering expertise.
Sushant Bhushan – Circle K GCC
Leads end-to-end GCC functions across finance, tech, digital, data, AI, and supply chain.
Vishal Dhingra – Anko GCC (Kmart & Target Australia)
Drives enterprise tech, data, and analytics for multi-billion-dollar retail operations.
Conclusion
India’s retail GCC leaders are reshaping global retail by powering digital-first operations, AI-driven insights, and modern omnichannel experiences. Their work is transforming GCCs into strategic, innovation-led hubs for global brands.
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