Infosys has introduced its AI-First GCC Model, a new offering that enables enterprises to build and scale Global Capability Centers (GCCs) as AI-driven innovation engines. Backed by over 100+ GCC engagements, the model brings together Infosys’ advanced AI platforms — Agentic Foundry, EdgeVerve AI Next, and Infosys Topaz™ — to infuse production-grade AI across the GCC lifecycle.
A Unified AI-Driven GCC Framework
Infosys’ new model streamlines how enterprises set up, transform, and scale GCCs through three core pillars:
1. Integrated Setup & Transformation
- End-to-end support: strategy, site selection, entity setup, recruitment
- Flexible operating models: BOT, assisted builds, partner-hosted, joint ventures
- Faster time-to-launch and operational readiness
2. AI-Powered Innovation
- Production-grade AI agents via Agentic Foundry
- Enterprise-scale AI deployment with EdgeVerve AI Next
- Generative AI solutions powered by Infosys Topaz™
- Faster time-to-market and new revenue opportunities
3. Future-Ready Talent
- Large-scale AI and digital skilling via Infosys Springboard
- Dedicated learning and university infrastructure
- Tailored talent models for GCC expansion and maturity
Real-World Impact
Infosys’ approach is already powering major GCC transformations:
Lufthansa Systems
A future-ready aviation GCC developing sustainable IT products and GenAI-powered solutions.
CEO Stefanie Neumann called the partnership “pivotal in shaping our innovation hub.”
Danske Bank
AI-first GCC driving GenAI use cases across customer service, compliance, operations, and risk.
COO Frans Woelders said Infosys has been “key to building an AI-first bank.”
Industry & Leadership Perspective
Everest Group highlights Infosys’ strong AI partnerships, innovation labs, and scalable infrastructure as differentiators across the GCC lifecycle.
Infosys’ EVP & Chief Delivery Officer Satish H.C stated:
“Enterprises are turning GCCs into strategic hubs. Our AI-first model gives them the speed, scale, and depth needed for the next wave of transformation.”
Conclusion
Infosys’ AI-First GCC Model signals a new era for GCCs — where AI becomes foundational, talent becomes future-ready, and global centers evolve into innovation-led strategic assets. With its unified platform and deep GCC expertise, Infosys positions enterprises to unlock faster growth, operational excellence, and global impact.
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