Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study to analyze how service providers are helping Global Capability Centers (GCCs) evolve from traditional shared service models into AI-enabled, innovation-driven business platforms.
Purpose of the Study
The research aims to assess how GCC service providers are enabling enterprises to build next-generation centers that drive innovation, efficiency, and long-term business value. The findings will be published in the upcoming ISG Provider Lens® Global Capability Center (GCC) Services report, scheduled for release in March 2026.
Key Focus Areas
The report will evaluate providers offering:
- Design and Setup Services: Helping enterprises plan, establish, and operationalize new GCCs through business case development, location strategy, and operating model design.
- Optimization and Enhancement Solutions: Assessing providers that modernize and scale existing GCCs into AI-enabled, globally integrated platforms.
AI as a Catalyst for Transformation
As AI reshapes enterprise operations, GCCs are becoming strategic hubs for innovation and digital transformation. Service providers play a crucial role in embedding AI-based capabilities, enabling predictive insights, and automating integration across global operations.
“Service providers are now integral to how enterprises design and scale their GCCs,” said Namratha Dharshan, Chief Business Leader, Global at ISG. “They help organizations build resilient operating models, develop talent, and embed AI-based capabilities that enable efficiency and innovation.”
Research Process
ISG has distributed surveys to approximately 70 GCC service providers worldwide. The research team, led by Gaurang Pagdi, will produce detailed quadrant analyses to represent leading trends and service provider strengths.
Impact for Enterprises
The study will serve as a key resource for enterprise buyers to:
- Evaluate vendor relationships and performance.
- Identify new partnership opportunities.
- Benchmark service providers based on ISG’s market insights and client feedback.
About ISG Provider Lens®
The ISG Provider Lens® Quadrant research series combines empirical, data-driven analysis with real-world insights from ISG’s advisory team. It helps enterprises make informed sourcing decisions across regions, including North America, Europe, Asia-Pacific, and emerging markets.
About ISG
ISG (Nasdaq: III) is a trusted partner to over 900 clients globally, including 75 of the world’s top 100 enterprises. With a strong focus on AI, ISG leverages its proprietary data and advisory expertise to help clients accelerate growth and achieve operational excellence.
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