The Western Union Company has inaugurated a Global Capability Center (GCC) in Hyderabad in collaboration with HCLTech. This state-of-the-art facility is designed to accelerate AI-led innovation, implement a platform operating model, and drive engineering excellence, strengthening the strategic partnership between the two companies.
GCC Objectives and Scope
- The Hyderabad GCC, alongside Western Union’s Pune Tech Center, will serve as a global hub for technology, engineering, and operations.
- Key focus areas include: 1 Next-generation payments infrastructure 2 Enhanced digital consumer experiences 3 World-class engineering and operational capabilities
- The center will leverage HCLTech’s AI-powered solutions, including AI Force™, to deliver measurable business outcomes.
Leadership Statements
Devin McGranahan, President and CEO of Western Union, said:
“This center represents an important step in Western Union’s transformation journey and expansion in India. Through our partnership with HCLTech, we are combining deep engineering expertise with advanced AI to accelerate innovation and deliver seamless experiences for millions of customers worldwide.”
C. Vijayakumar, CEO & MD of HCLTech, added:
“This milestone underscores HCLTech’s strong digital, cloud, and AI capabilities in accelerating business and technology transformation for financial services and GCCs. Together, we are advancing a digital-first business model and modernizing next-generation payments infrastructure.”
Strategic Impact
The GCC reinforces Western Union’s Beyond strategy, focusing on expanding services beyond remittances.
It positions Hyderabad as a key global hub for AI-driven financial technology innovation, strengthening the company’s operational and digital footprint.
About HCLTech and Western Union
HCLTech: A global technology leader with 226,300 employees in 60 countries, delivering AI, cloud, digital, engineering, and software solutions across multiple industries.
Western Union: A leading cross-border, cross-currency payments company serving consumers, businesses, and financial institutions across 200+ countries and territories.
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