US Banking Giant Strengthens Global Operations with Strategic Investment in Indian Talent Hub
First Citizens Bank, one of the top 20 banks in the United States with over $200 billion in assets and a global workforce of more than 17,000 employees, has deepened its presence in India with the launch of a new Global Capability Centre (GCC) in Bengaluru. This strategic expansion demonstrates the bank’s commitment to leveraging India’s robust talent pool and enhancing its global operations footprint
Bengaluru Chosen for Strategic Growth
The newly launched facility in Bengaluru will support core enterprise functions, including:
- Technology and Digital Transformation
- Enterprise Operations
- Finance
- Cybersecurity
- Risk Management
- Credit Administration
“Our decision to expand our footprint in the established hub of Bengaluru allows us to strategically leverage the country’s vast talent pool and directly support the long-term commitment to our enterprise vision,” said Jeff Ward, Chief Strategy Officer at First Citizens Bank, during the official office launch in India.
Driving Innovation and Operational Resilience
The Bengaluru GCC is designed to foster:
- Cross-functional collaboration
- Digital-first work culture
- Operational resilience
- Continuous learning and career growth
“As we continue to modernise and scale the bank’s technology platforms, this facility and our local team give us the flexibility and environment needed to deliver enterprise-grade solutions across a variety of functions,” said Satya Prakash Ranjan, Country Head & Head of Technology at First Citizens India.
Commitment to Long-Term Growth in India
First Citizens India, officially registered as FC Global Services India LLP, plays a critical role in the bank’s global strategy. With the Bengaluru facility now operational, the bank aims to:
- Expand its operational capabilities in South Asia
- Build a resilient, client-focused service model
- Foster innovation across enterprise-level operations
The expansion also aligns with the broader trend of global banks and financial institutions investing in India’s GCC ecosystem, recognizing the country’s talent, infrastructure, and innovation potential
About First Citizens Bank
With a 125-year legacy, First Citizens BancShares has established itself as a symbol of financial stability, innovation, and client-first service in the U.S. and beyond. The India GCC will continue to uphold these values while contributing to the company’s global vision for growth and operational excellence
Visit Our News section and follow us on LinkedIn and Twitter
