Global management consulting and technology firm ZS has announced plans to expand its global workforce by 4,000 professionals, with India playing a pivotal role in this growth. The expansion comes amid surging demand for Global Capability Centers (GCCs), which have become essential to organisations’ digital transformation and operational strategies
Significant India Expansion
ZS currently employs around 13,000 professionals worldwide, with over 10,000 based in India across offices in Hyderabad, Gurgaon, Noida, Pune, Bengaluru, and Chennai. The firm operates more than 38 offices globally, including in Japan, Europe, Singapore, China, and North America.
“India is an important and strategic growth vector for ZS. About 3/4th of our talent is based here. Out of our 38 offices globally, six are in India and are of significant size and scale,” said- Mohit Sood, Regional Managing Principal at ZS.
India serves as the firm’s operational “centroid,” supporting global clients across analytics, technology, and product development. ZS’s India teams play a critical role in delivering high-value services to clients in North America, Europe, and beyond.
“India is an important and strategic growth vector for ZS. About 3/4th of our talent is based here. Out of our 38 offices globally, six are in India and are of significant size and scale,” said- Mohit Sood, Regional Managing Principal at ZS.
India serves as the firm’s operational “centroid,” supporting global clients across analytics, technology, and product development. ZS’s India teams play a critical role in delivering high-value services to clients in North America, Europe, and beyond.
Evolving Role of GCCs in Business
Historically, GCCs in India were known for cost arbitrage—delivering services faster, better, and cheaper. While cost efficiency remains important, the expectations from GCCs have evolved substantially. Data, analytics, and technology now drive core business strategies, not just enable them.
“GCCs have a significant impact on India’s GDP with the number of jobs they are creating. It is fantastic to see the opportunities for Indian talent and service providers,” Sood added.
Additionally, the composition of GCC teams has transformed. What once consisted primarily of junior-level roles has grown to include senior leadership with global responsibilities.
“GCCs have a significant impact on India’s GDP with the number of jobs they are creating. It is fantastic to see the opportunities for Indian talent and service providers,” Sood added.
Additionally, the composition of GCC teams has transformed. What once consisted primarily of junior-level roles has grown to include senior leadership with global responsibilities.
ZS’s Industry Focus and GCC Services
ZS collaborates across multiple industries, with a strong focus on healthcare. The firm supports pharmaceutical companies in establishing and managing their GCCs, particularly in technology and analytics.
A key offering is ZS’s “GCC-as-a-Service” model. For example, in partnership with Roche, ZS manages a dedicated GCC in Chennai that operates as an extension of Roche, delivering data analytics support.
The firm also provides “experts on demand” to help companies launch new service lines, ensuring GCC teams fully understand business domains and processes to effectively support their parent organisations.
A key offering is ZS’s “GCC-as-a-Service” model. For example, in partnership with Roche, ZS manages a dedicated GCC in Chennai that operates as an extension of Roche, delivering data analytics support.
The firm also provides “experts on demand” to help companies launch new service lines, ensuring GCC teams fully understand business domains and processes to effectively support their parent organisations.
Impact on India’s Digital Economy
ZS’s planned expansion aligns with broader trends in India’s digital economy, where GCCs are becoming increasingly strategic assets. These centers support co-creation, innovation, and closer collaboration with global clients, strengthening India’s position as a hub for technology, analytics, and business transformation
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