Vietnamese electric vehicle (EV) manufacturer VinFast has announced a strategic partnership with Global Assure to bolster its customer service infrastructure in India. This collaboration comes as VinFast prepares to launch its premium electric SUV models, VF 6 and VF 7, in the Indian market ahead of the upcoming festive season.
Under this partnership, Global Assure will provide end-to-end customer care services including:
Under this partnership, Global Assure will provide end-to-end customer care services including:
- 24/7 call centre support
- Nationwide Roadside Assistance (RSA)
- Mobile charging solutions
- On-demand mobile service operations
“As VinFast is gearing up to launch its premium electric SUVs in the Indian market, this partnership underlines our commitment to ensure prompt, dependable, and customer-focused support across the country,” said Pham Sanh Chau, CEO of VinFast Asia.
VinFast’s India Expansion Strategy
VinFast is making a significant investment of USD 500 million to set up a manufacturing plant in Tuticorin, Tamil Nadu, which is expected to be operational by early H2 2025. This facility will support an annual production target of 150,000 electric vehicles, positioning India as a key export hub for the Middle East and African markets.
Commenting on the collaboration, Manish Vijay, Co-founder & CEO of Global Assure, stated, “With our deep understanding of Indian customer expectations and our strong pan-India presence, VinFast customers can expect fast response times and top-tier support.”
The partnership with Global Assure highlights VinFast’s focus on creating a seamless, reliable after-sales experience—critical to gaining traction in India’s competitive EV landscape.
Commenting on the collaboration, Manish Vijay, Co-founder & CEO of Global Assure, stated, “With our deep understanding of Indian customer expectations and our strong pan-India presence, VinFast customers can expect fast response times and top-tier support.”
The partnership with Global Assure highlights VinFast’s focus on creating a seamless, reliable after-sales experience—critical to gaining traction in India’s competitive EV landscape.
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