OpenText, a global enterprise software leader, is positioning India as the core hub for its global R&D, aiming to drive 70% of its innovation efforts from the country. With over 9,000 engineers based in India, the move reflects a broader trend of Global Capability Centers (GCCs) transitioning from back-office operations to strategic innovation centers
Key Highlights
- Focus Areas: OpenText’s Indian R&D teams concentrate on Artificial Intelligence (AI), cybersecurity, and information governance, developing solutions that cater to global enterprise needs
- GCC Transformation: OpenText supports over 120,000 organizations worldwide, helping their GCCs shift from operational execution to innovation-driven strategic hubs
- Technology Leadership: Products like the Aviator AI platform, largely developed in India, automate repetitive tasks, freeing teams to focus on product ownership and high-value initiatives
Enabling Innovation
According to Manoj Nagpal, Managing Director of OpenText India, the company helps GCCs:
- Implement AI-powered automation to streamline operations
- Strengthen cybersecurity and compliance frameworks
- Advance information governance for audit readiness and containerized deployments, even in Tier 2 cities
These initiatives position GCCs as key contributors to global business strategy, rather than just support units
India’s GCC Ecosystem
- Scale and Growth: India hosts over 1,800 GCCs, generating $64.6 billion in revenue, with projections exceeding $100 billion in the near future
- Talent Advantage: The availability of highly skilled tech talent enables multinational corporations like OpenText to centralize R&D and innovation in India
- Strategic Relevance: GCCs are increasingly contributing to product development, digital transformation, and business innovation for global operations
Conclusion
OpenText’s strategy underscores India’s emergence as a global innovation hub, where GCCs are not just cost centers but strategic engines for R&D and enterprise innovation. By leveraging Indian talent and technological expertise, companies like OpenText are redefining the role of GCCs in the global business ecosystem
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