NTT DATA, in collaboration with The Mainstream, has launched the India Global Capability Centre (GCC) Innovation Transformation Report 2025, presented at the GCC Converge Summit – Bengaluru Edition. The report highlights how India’s GCC ecosystem is evolving from traditional delivery centers into global innovation powerhouses, focusing on AI-led transformation, innovation maturity, and leadership development.
Key Insights
- GCCs Driving Innovation: Around 40% of India’s GCCs are now leading digital modernization, product co-creation, and customer experience design. The next challenge is to standardize value monetization and impact measurement.
- AI as a Game-Changer: Nearly all GCCs are investing in AI-driven transformation, with maturity evenly spread across exploration, piloting, functional integration, and enterprise-scale operations (22–25% in each stage).
- Talent & Capability Gaps: Despite India’s deep talent pool, 42% of GCCs report shortages in specialized deep-tech skills, limiting their ability to drive end-to-end outcomes.
- Building Future Leaders: More than 70% of GCCs are actively strengthening leadership locally. 42% have structured leadership programs, while 31% use mentor-mentee models to develop product visionaries, technology strategists, and innovation leaders.
- Purpose-Driven Innovation: GCCs are embedding ESG principles, green operations, and responsible AI into their mandates, aligning innovation with global purpose.
India’s GCC Landscape
- India hosts nearly 2,000 GCCs, employing close to two million professionals across technology, engineering, consulting, manufacturing, and BFSI sectors.
- Over the past decade, GCCs have transformed from cost-optimization centers to strategic hubs of innovation, leadership, and digital transformation.
- GCCs integrating AI into core business processes are emerging as clear innovation leaders.
Voices from Leadership
- Shri Piyush Goyal, Union Minister of Commerce and Industry, lauded GCCs for strengthening India’s innovation ecosystem and contributing to global competitiveness and economic growth.
- Khushbu Soni, Co-Founder and CEO, The Mainstream, emphasized that the report captures the mindset and strategy behind building global-scale innovation centers, based on insights from over 250 GCC leaders across Bengaluru, Hyderabad, Pune, and Delhi.
- Avinash Joshi, Executive Managing Director, NTT DATA India, highlighted AI as a pivotal differentiator, positioning India’s GCCs to lead enterprise-wide innovation and societal transformation.
Research Approach
- Insights were gathered from in-depth interviews, leadership roundtables, and surveys of 250+ GCC leaders and practitioners.
- The study combined quantitative benchmarking with qualitative insights to map transformation trajectories, assess growth potential, and decode strategic and human levers driving innovation.
Conclusion
The India GCC Innovation Transformation Report 2025 underscores that India’s GCCs are no longer just operational hubs — they are strategic innovation engines, leveraging AI, talent development, and sustainable practices to deliver global-scale impact. With structured leadership programs, advanced technology adoption, and a focus on purpose-driven innovation, India’s GCC ecosystem is set to define the future of enterprise transformation.
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