India’s Global Capability Centre (GCC) sector is on a rapid growth trajectory, with 24 GCCs surpassing $1 billion in revenue in FY 2023-24, up from 19 the previous year. The sector contributed over $43.6 billion in exports, reinforcing India’s role as a global technology and operations hub. Projections indicate that by 2028, India could host up to 2,100 GCCs, generating $90 billion in revenue
The Rise of Billion-Dollar GCCs
In the last five years, the number of billion-dollar GCCs in India has doubled, reflecting their growing strategic importance. Unlike traditional IT service firms, GCCs function as specialized entities focused on innovation, R&D, and high-value services for their parent organizations. Their financial success is linked to transfer pricing norms, ensuring compliance with international tax regulations
Beyond Cost Efficiency: Driving Revenue Growth
GCCs are evolving from cost-saving centers to revenue drivers. AI and automation are set to further integrate them into global corporate strategies, enhancing their role in top-line growth. Experts note that many GCCs now manage revenue-generating digital platforms, such as e-commerce and online banking, accelerating their transition from operational support to strategic business units
A Thriving Career Landscape
As hiring surges and leadership roles expand, GCCs offer significant career opportunities for Indian talent. The perception of Indian GCCs as “back-office” operations is fading, with enterprises now fostering skill development and leadership integration
Conclusion
India’s GCC sector is no longer just a support function—it is a powerhouse of innovation and business growth. With increasing investments in digital transformation and strategic initiatives, GCCs are shaping the future of global enterprises and strengthening India’s position in the global economy
