TransUnion’s Global Capability Center (GCC) in India has evolved far beyond a traditional execution-focused model. Today, it functions as a critical global nerve center, playing a central role in how the company builds, scales, and governs its data, analytics, and AI-driven platforms worldwide.
This transformation was discussed by Debasis Panda, Senior Vice President of Global Operations and Head of GCCs at TransUnion, in an episode of The GCC Show.
Evolution of the India GCC
The India GCC has transitioned from a support-oriented mandate to a strategic, multi-city operation that supports core global functions. Rather than operating at the periphery, the GCC is now deeply embedded in TransUnion’s global operating model.
This evolution reflects a broader shift where GCCs are no longer execution engines alone, but centers of innovation, ownership, and accountability.
Shift Toward Innovation and Leadership
A key theme highlighted in the discussion is the change in mandate for GCCs. The focus has moved toward:
- Driving innovation
- Supporting data- and AI-led initiatives
- Taking on expanded leadership responsibilities
Leadership roles within the GCC have also evolved, requiring leaders to manage not just delivery, but strategic decision-making and global impact.
Talent Strategy for Data and AI at Scale
To support data-driven financial services at scale, TransUnion’s India GCC is aligning its talent strategies with the demands of advanced analytics and AI. The emphasis is on building capabilities that can sustain high-trust, regulated financial ecosystems while enabling innovation.
AI, Data Privacy, and Regulatory Compliance
The episode also explores how TransUnion approaches:
- AI deployment
- Data privacy
- Regulatory compliance
These areas are treated as foundational, reinforcing the importance of governance and trust as the company expands its use of AI and advanced analytics globally.
India’s Role in TransUnion’s Global Model
India has emerged as a central pillar in TransUnion’s long-term global strategy. The maturity of the GCC, its leadership depth, and its ability to support complex, regulated workloads make it integral to the company’s future growth.
Conclusion
TransUnion’s India GCC exemplifies the next phase of GCC evolution—one where centers are not just operational hubs, but strategic drivers of global capability, innovation, and trust. Its journey underscores how GCCs can become indispensable to enterprise-wide data and AI strategies.
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