In the latest episode of GCCs Unfiltered, Zinnov’s podcast on Global Capability Centres (GCCs), Pratik Nath, Managing Director at Epsilon India, shares his perspective on what makes GCCs truly impactful. The conversation is hosted by Nitika Goel, Managing Partner & CMO at Zinnov, who explores how leadership, AI, and strategic thinking shape high-performing GCCs.
Rethinking Leadership: Ownership Over Scale
Pratik emphasizes that modern GCC success is defined by outcomes, not just headcount. Leaders must take ownership of results that matter globally, focusing on accountability and strategic impact rather than merely expanding teams.
AI as a Strategic Enabler
AI is transforming GCC roles and operations. Routine tasks are increasingly automated, allowing engineers and leaders to focus on innovation, problem-solving, and delivering differentiated value. GCCs that embrace AI fluency are better positioned to drive efficiency and long-term growth.
Shifting the Mindset
Both Pratik and Nitika highlight a critical leadership shift: impact now outweighs scale. Great GCC leaders foster collaboration across functions, break silos, and prioritize creating measurable value for global headquarters, rather than relying solely on traditional operational metrics.
The OPEX Leadership Framework
Pratik shares his OPEX framework for effective GCC leadership:
- Ownership: Global accountability over local scale
- Partnership: Collaborative, cross-functional alignment
- Excellence: Building strategic capabilities
- Transformation: Driving meaningful change and innovation
This framework illustrates how GCC leaders can move from operational units to high-value strategic centres.
Measuring What Matters
Hosted by Nitika Goel, this episode provides actionable insights for GCC leaders and B2B decision-makers. By embracing ownership, AI integration, cross-functional collaboration, and strategic impact, GCCs can evolve into true business enablers, delivering measurable outcomes for global enterprises.
Conclusion
Hosted by Nitika Goel, this episode provides actionable insights for GCC leaders and B2B decision-makers. By embracing ownership, AI integration, cross-functional collaboration, and strategic impact, GCCs can evolve into true business enablers, delivering measurable outcomes for global enterprises.
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