ANSR has released “GCC HR Predictions 2026,” a comprehensive report outlining how Global Capability Centers (GCCs) are set to transform from traditional execution hubs into strategic headquarters for global talent, innovation, and enterprise leadership.
The report brings together insights from senior executives at leading global organizations including Delta Air Lines, FedEx, Diageo, Kenvue, Northern Tool + Equipment, Saks, and Societe Generale.
From Headcount to Capability Density
A central theme of the report is the shift from rigid, role-based hierarchies to dynamic, skills-first operating models. By 2026, GCC maturity will no longer be measured by headcount growth or cost savings, but by “capability density” — the ability to rapidly assemble cross-functional teams to solve complex business challenges.
AI-Enabled, Human-Centric Models
Leaders emphasize that AI will flatten traditional pyramids and reshape workforce structures. While AI can compress delivery timelines, especially in functions like Quality Assurance, critical processes will continue to require a human-in-the-loop approach.
Future GCCs are expected to operate with leaner teams but higher value per employee, as the focus shifts from labor arbitrage to capability differentiation. Work will increasingly be organized into skill clusters, enabling cross-functional teams to form quickly and deliver targeted outcomes.
The “Second Headquarters” Effect
The report highlights a leadership transformation where GCCs are emerging as “second headquarters.” Leaders in India are stepping into global ownership roles, with credibility defined by end-to-end accountability rather than activity reporting.
Skills velocity — the speed at which capabilities are built and deployed — is expected to become a key performance metric in this new model.
Culture as Business Strategy
The report stresses that successful GCCs will treat people strategy as business strategy. Investing early in AI-era capabilities and adopting a “build and buy” approach to leadership development will be critical to sustaining long-term growth.
ANSR’s Role
Published by ANSR, a global leader in establishing and operating GCCs, the report reflects ANSR’s experience in building over 175 GCCs for more than 100 Fortune 500 companies across key innovation hubs.
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