The ETGCC panel at ET SURGE 2025 highlighted critical strategies and success factors for building high-performing Global Capability Centers (GCCs), featuring insights from industry leaders including OakNorth, RTX, Lumen Technologies, H&R Block, NEC Corporation, and EY.
GCCs as Strategic Business Partners
GCCs are evolving beyond cost-centric operations to become strategic partners contributing to global business goals. OakNorth’s India centers exemplify this transformation, focusing on high-value work such as credit analysis, technology development, and portfolio monitoring, and establishing themselves as integral partners from the start.
Advanced Technology and Talent Focus
High-performing GCCs invest in top-tier talent, specialized training, and cutting-edge technology. Indian teams at OakNorth and other leading organizations drive core AI product development and global technology solutions, demonstrating the power of technology-driven leadership.
Value Creation and Outcome-Driven Ecosystems
The panel emphasized building ecosystems that generate measurable business outcomes rather than just cost savings. RTX invested $250 million over five years in India, scaling to 7,000 employees, while Lumen India, representing 70% of its global technology workforce, targets revenue growth, operational efficiency, and enhanced customer experience.
Deep Local Expertise and Ownership
Successful GCCs empower local teams to drive innovation and business knowledge, often outperforming parent units. H&R Block shifted from staff augmentation to deep product ownership, creating a new tax engine in India, saving $100 million, and growing from 250 to 2,500 employees in seven years.
Economic and Industry Impact
According to ACCA data, GCCs are projected to contribute 2% to India’s GDP and create 2.8 million jobs by 2030, highlighting their growing importance as drivers of economic growth and technological innovation.
Conclusion
The ETGCC panel reinforced that high-performing GCCs thrive by acting as strategic partners, leveraging advanced talent and technology, driving tangible business outcomes, and enabling local innovation. Indian GCCs are now central to both global corporate success and the nation’s economic growth.
Visit Our News section and follow us on LinkedIn and Twitter
Read more full news: Here
