The Deloitte India GCC Culture Sensing Report 2025 highlights that Indian Global Capability Centres (GCCs) score 82/100 in overall workplace culture. Strengths include empowerment, inclusion, ethics, and employee growth, reflecting a positive and people-centric work environment. However, GCCs face challenges in innovation and organizational agility, which are critical for maintaining global competitiveness.
Key Findings
Workplace Culture Strengths
- Empowerment & Inclusion: Nearly 95% of GCCs excel in promoting diversity, transparency, and inclusive practices.
- Ethics & Sustainability: GCCs demonstrate strong commitment to ethical practices and sustainable operations.
- Growth & Learning: Employee development programs are robust, with 81% of financial services GCCs offering structured learning pathways.
- Performance & Results: Generally positive, though some issues persist, including promotion biases and pay disparities.
Innovation & Agility Challenges
- Innovation Score: 74/100, highlighting a gap between strategic vision and practical execution.
- Organizational Agility: Bureaucratic processes and resistance to change limit the adoption of new ideas and technologies.
Sectoral Insights
- Technology, Media & Communication: High culture score (83) but creativity can be constrained by micromanagement.
- Life Sciences & Healthcare: Strong inclusion (90) and ethics (88), but innovation opportunities are limited.
- Financial Services: Competitive pay and leadership strength, with work-life balance concerns.
- Consumer & Energy Sectors: Inclusion and ethics scores are strong, yet innovation lags behind.
Talent Development & Reskilling
- Investment in reskilling programs and partnerships with educational institutions.
- Focus on responsible innovation and sustainability.
- Leadership emphasizes India as a key market for growth, shaping the future of packaging.
Strategic Implications
- Talent Development: Focused investment in skills and leadership programs can bridge the innovation gap.
- Enhancing Agility: Streamlined processes and a culture of adaptability will enable faster decision-making.
- Global Competitiveness: Strengthening innovation and agility is key for GCCs to evolve from operational hubs to strategic innovation centers.
Conclusion
Indian GCCs have built a strong foundation in workplace culture, making them attractive for talent and investment. To remain competitive globally, GCCs must prioritize innovation and organizational agility, ensuring they not only manage operations efficiently but also drive strategic, creative, and technology-led growth.
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