Delhi NCR has always been a key player in India’s outsourcing landscape. In the mid-1990s, global giants like GE and British Airways set up their back-office operations in Gurugram, marking the region’s entry into the world of outsourcing and global services. Today, Delhi NCR is experiencing a new wave of global investment—this time as a major hub for Global Capability Centers (GCCs)
Delhi NCR’s Rise as a GCC Powerhouse
GCCs serve as the captive technology and operations arms of multinational companies, helping them streamline global processes, innovation, and digital transformation. Today, a wide range of high-value tasks are being carried out in these centers, including:
- Software Development & Cloud Transformation
- AI Modelling & Machine Learning (ML)
- Biometric & Identity Solutions
- Virtual Banking & Treasury Operations
- Compliance, International KYC & Transaction Monitoring
Delhi NCR is home to GCCs of global leaders such as Airbnb, Uber, American Express, Adobe, Aramco, NXP Semiconductor, Palo Alto Networks, National Australia Bank, NatWest Group, Thales, Siemens, United Airlines, and AT&T
Why Delhi NCR is a Preferred GCC Destination
Although Bengaluru and Hyderabad have been the dominant players in the GCC landscape, Delhi NCR is fast emerging as a strong alternative. According to Vikram Ahuja, co-founder of ANSR, several factors contribute to the region’s growing appeal:
- Strategic location & international connectivity
- Diverse talent pool from cities like Jaipur, Lucknow & Kanpur
- 35+ unicorn startups fueling innovation
- Expanding metro, road networks & commercial spaces
Currently, 15%-18% of India’s GCCs are based in Delhi NCR, and the number is steadily increasing. By 2030, more than 600 new GCCs are expected to open in India, and many could choose Delhi NCR as their base as other regions reach saturation and hiring becomes more expensive
Industry Leaders Speak: The GCC Growth Story in Delhi NCR
- IDEMIA’s Expansion in Noida
Matthew Foxton, India Regional President & EVP at IDEMIA, highlights that their Noida-based GCC develops cutting-edge biometric solutions, identity security technologies, and embedded software. The company is betting big on emerging fields like quantum computing
- S&P Global’s Large-Scale Operations
The US-based data and analytics giant S&P Global operates across Gurugram, Noida, and other cities, employing 15,000 professionals across data, technology, commercial, and product teams
- Nokia’s Global Tech Hub
Nokia’s GCCs in Noida and Chennai drive global telecom innovation, helping communication service providers manage complex network operations and digital transformations
Tech Mahindra & Coforge: Driving GCC Expansion
IT service providers like Tech Mahindra and Coforge are playing a significant role in helping global companies establish GCCs in Delhi NCR
- Coforge – Operates its largest campus in Greater Noida, providing IT and digital transformation services to GCCs
- Tech Mahindra – Works with 60-70 GCCs, offering AI-led automation, cloud transformation, and advanced BPO solutions
Ram Ramachandran, Senior VP at Tech Mahindra, emphasizes that talent development is a priority, and the company is actively investing in upskilling programs to bridge the digital skills gap
Government & Infrastructure: The Road Ahead
Delhi NCR has seen significant investments in infrastructure, with improved road networks, public transport systems, and commercial developments. The Noida Master Plan aims to further enhance the business ecosystem, making it easier for GCCs to expand.
Sangeeta Gupta, Senior VP at Nasscom, highlights that while Delhi NCR is currently the No. 2 GCC hub after Bengaluru, it needs more government support to compete with other cities like Hyderabad, which is aggressively attracting healthcare GCCs
Sangeeta Gupta, Senior VP at Nasscom, highlights that while Delhi NCR is currently the No. 2 GCC hub after Bengaluru, it needs more government support to compete with other cities like Hyderabad, which is aggressively attracting healthcare GCCs
The Future of Delhi NCR as a Global GCC Hub
As global multinationals scale their operations in India, Delhi NCR is well-positioned to become a dominant GCC hub. With its expanding infrastructure, access to skilled talent, and strong government policies, the region is set to redefine the future of global business operations.
The journey of Delhi NCR from an outsourcing hub to a global GCC powerhouse is just beginning—and the best is yet to come
The journey of Delhi NCR from an outsourcing hub to a global GCC powerhouse is just beginning—and the best is yet to come
