Japanese air-conditioning leader Daikin has taken a strategic leap in its global operations by launching a Global Capability Centre (GCC) in Gurgaon , in partnership with professional services firm EY. Dubbed the Daikin Innovation and Services Hub, this new facility will act as a strategic nerve center, driving digital transformation, enterprise innovation, and global business support for the multinational
Strengthening Global Operations from India
With a focus on next-generation capabilities, the Gurgaon-based GCC will support Daikin’s operations across several core functions including:
- Information Technology (IT)
- Digital Services
- Data Management
- Finance
- Artificial Intelligence (AI)
The center is expected to employ around 700 skilled professionals, reinforcing India’s position as a hub for global innovation and high-value enterprise services.
Strategic Shift Beyond Cost Optimization
A senior Daikin executive emphasized that this move reflects a strategic pivot—not merely for cost optimization, but to build high-impact global competencies within India. “This is a long-term investment in innovation and talent. India is no longer seen just as a cost base, but as a core contributor to Daikin’s global value chain,” the executive said.
The success of this initiative could open the doors to additional capability centers across India, deepening Daikin’s commitment to the country’s digital and professional ecosystem.
The success of this initiative could open the doors to additional capability centers across India, deepening Daikin’s commitment to the country’s digital and professional ecosystem.
India’s Role in Daikin’s Global Strategy
India continues to be a key growth market for Daikin. In FY 2024–25, the company generated ₹12,500 crore in revenue and is actively expanding its manufacturing footprint. Current projects include:
- Compressor manufacturing units
- An export-focused plant in Sri City targeting markets such as Africa, South America, Sri Lanka, Bangladesh, and Bhutan
This integrated strategy of R&D, digital transformation, and manufacturing reaffirms India’s central role in Daikin’s global growth roadmap.
A Boost to India’s GCC Ecosystem
Daikin’s new GCC in Gurgaon adds to the growing list of global enterprises building digital and innovation hubs in India. This trend is especially strong in the NCR region, which continues to attract significant GCC investments thanks to its tech talent pool, infrastructure, and favorable business environment.
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