GCCs: The Next Growth Engine
India’s next economic boom will be powered by Global Capability Centers (GCCs), says Deepak Gupta, Founder and CEO of Enorbe, a management consulting firm based in Bengaluru.
Speaking at an ICAI event in Milpitas, California, Gupta said GCCs are emerging as a recession-proof growth model, fueling India’s innovation and global integration.
“The next wave of growth is in large, medium, and nano GCCs opening up in India,” he said.
India now hosts 1,900+ GCCs, spanning 3,000 centers and employing over 2 million professionals, accounting for more than 50% of the world’s GCCs.
AI as a Competitive Edge
Gupta highlighted Artificial Intelligence (AI) as a key driver of India’s GCC evolution. With 500,000 trained AI professionals, India has one of the largest global AI talent pools.
“India is becoming the sweet spot for AI implementation — not just for talent, but for deep domain and functional expertise,” he noted.
He added that India’s strength in ethical AI frameworks and multi-country delivery models gives it a strong global edge.
Challenges and Opportunities
While GCCs are thriving, Gupta acknowledged that 18–20% of them shut down prematurely due to short-term planning and lack of leadership trust.
“A GCC takes two to four years to mature. Patience, process setup, and leadership buy-in are critical,” he emphasized.
He also cited upskilling and market understanding as key success factors for Indian teams, especially in aligning with global customer needs and expectations.
Enorbe’s Role
Gupta shared that Enorbe specializes in setting up nano and mid-sized GCCs for U.S. companies, offering end-to-end support — from advisory and infrastructure setup to HR, payroll, and legal operations.
Founded in 2019, Enorbe has served clients across IT, healthcare, supply chain, and manufacturing sectors.
GCCs vs. IT Outsourcing: A Hybrid Future
Gupta clarified that GCCs are not replacing IT outsourcing, but coexisting with it through hybrid models that balance cost, control, and innovation.
“Companies are building their own capabilities while continuing to leverage outsourcing partners,” he said.
A $250 Billion Opportunity
According to Gupta, GCCs currently contribute 1.5–2% to India’s GDP (≈$65 billion), with potential to reach $250 billion in five years.
“This growth will come from both new entrants and existing IT players expanding into GCC models,” he concluded.
In essence, India’s GCC ecosystem is entering a new phase — driven by AI, resilient models, and strong leadership — ready to anchor India’s next economic boom.
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